When Less Space Forces Better Messaging
A business owner came in with a rough draft and an apology. “I know this is a lot,” they said, sliding a page across the counter. “But I don’t know what to cut.” The page was full. Headlines, subheads, paragraphs, bullet points. Every service they offered. Every reason they thought someone might choose them. None of it was wrong. It was just… everything. They wanted to use a small mail piece. Something simple. Something easy to send. But as they looked at the space, the anxiety crept in. What if people don’t understand what we do? What if we leave something important out? It’s a conversation we’ve had many times. The Moment Everything Changes Instead of talking about fonts or layout, we asked one question: “What’s the one thing you want someone to remember after they read this?” There was a pause. Then another. Eventually, they said it. One clear idea. One problem they solved better than anyone...